The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you've been:
- to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
- to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
- to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
- in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
General Data Protection Act 2018
Please click this link to access our Practice Privacy Notice which gives information on how we process all data in our patients medical records
GP Practice Privacy Notice
GP Practice Childrens Privacy Notice
National Data Opt-Out Information
For more detailed information please see the Data Protection tab under Further Information at the bottom of this page.
You can eConsult with your own GP/Admin Team at your own convenience and they will get back to you within the next working day.
The next time you come in to Alexander House Surgery please ask a member of the Reception Team
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CQC Inspection Report
Named Accountable GP for all Patients
All current and new patients registered with this Practice are allocated a named GP. If you would like to express a preference as to which GP you are assigned the Practice will make reasonable efforts to accomodate this request. Having a named GP does not prevent you from seeing any other doctor within the Practice.
If you wish to be told the name of your Accountable GP please ask the receptionist when you are next in the Surgery. PLEASE NOTE: there is no need to telephone the Practice for this information, our phone lines are very busy and primarily are for patients with urgent needs.
Dementia Friendly GP Surgery
We are proud to announce that we have been awarded Dementia Friendly Practice status
Dementia Advice Leaflet
Farnborough Carers Hub
Take our Friends and Family Test (FFT)
The NHS wants to ensure that you have the best possible experience of care. The Friends and Family Test is a way of gathering your feedback about this experience and helping to drive improvement in GP services.
When you receive care at the Surgery you will be given the opportunity to give your feedback by answering a simple question about your experience.
The results will provide a way for you to easily compare NHS Healthcare Providers so that you know where you and your family can get the best possible care.
The information will also give the NHS invaluable information on what patients think of services, which can be used to help make improvements if required.
Just click here to give us your feedback - Thank you!
For results of feedback given by patients who have already completed this survey click here to see our Friends & Family survey results.
Cancer Research UK
Find information about cancer: cruk.org
Ask our specialist nurses: 0808 800 4040*
Share your experiences: cancerchat.org.uk
*phone lines open 9am to 5pm, Monday to Friday
(Site updated 25/02/2020)