08.04.20 Letter to patients
Coronavirus (COVID-19) pandemic and your information
The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic. The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'
The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.
In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.
Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.
The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you. Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing. It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.
If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice.
General Data Protection Act 2018
Please click this link to access our Practice Privacy Notice which gives information on how we process all data in our patients medical records
GP Practice Privacy Notice
GP Practice Childrens Privacy Notice
National Data Opt-Out Information
For more detailed information please see the Data Protection tab under Further Information at the bottom of this page.
You can eConsult with your own GP/Admin Team at your own convenience and they will get back to you within the next working day.
The next time you come in to Alexander House Surgery please ask a member of the Reception Team
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CQC Inspection Report
Named Accountable GP for all Patients
All current and new patients registered with this Practice are allocated a named GP. If you would like to express a preference as to which GP you are assigned the Practice will make reasonable efforts to accomodate this request. Having a named GP does not prevent you from seeing any other doctor within the Practice.
If you wish to be told the name of your Accountable GP please ask the receptionist when you are next in the Surgery. PLEASE NOTE: there is no need to telephone the Practice for this information, our phone lines are very busy and primarily are for patients with urgent needs.
Dementia Friendly GP Surgery
We are proud to announce that we have been awarded Dementia Friendly Practice status
Dementia Advice Leaflet
Farnborough Carers Hub
Take our Friends and Family Test (FFT)
The NHS wants to ensure that you have the best possible experience of care. The Friends and Family Test is a way of gathering your feedback about this experience and helping to drive improvement in GP services.
When you receive care at the Surgery you will be given the opportunity to give your feedback by answering a simple question about your experience.
The results will provide a way for you to easily compare NHS Healthcare Providers so that you know where you and your family can get the best possible care.
The information will also give the NHS invaluable information on what patients think of services, which can be used to help make improvements if required.
Just click here to give us your feedback - Thank you!
For results of feedback given by patients who have already completed this survey click here to see our Friends & Family survey results.
Cancer Research UK
Find information about cancer: cruk.org
Ask our specialist nurses: 0808 800 4040*
Share your experiences: cancerchat.org.uk
*phone lines open 9am to 5pm, Monday to Friday
(Site updated 08/04/2020)