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NHS 111 operates 24 hours a day and is available to patients who need medical help fast but it is not an emergency. NHS 111 makes it easier for patients to access local NHS healthcare services. NHS is a fast and easy way to get the right help, whatever the time.

Call 111 if:

  • The surgery is closed
  • You need medical help fast but it is not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don't know who to call

If you need medical help outside of our normal opening hours you should therefore call 111 from your telephone. Your call will be answered by a fully trained adviser who will ask you questions to find out what is wrong, give you medical advice and direct you to someone who can help you, like an out of hours doctor or community nurse.  If the adviser thinks your condition is more serious they will direct you to hospital or send an ambulance.

If you think that you may only require advice and may not speak to a doctor, please initially call this service by dialling 111.


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website